Social Media – Shark Jumping?

Shark Attack

Shark Attack

One of the outcomes of my testing of Twitter lately is that I’ve come to question whether or not Social Media has jumped the shark (props t David Churbuck who tweeted on social media jumping the shark this morning – I initially left the attribution out to save the fall out, but since he linked, no need to save him…)

What I am finding is that most of the people I am finding in my general circle on Twitter are social media types. That’s to say, folks that attend a lot of conferences, and have generally drank fully of the social media Kool-Aid. The thing that calls it all into question for me is the number of people who are generally ex-online marketing folks now using strange titles like “Social Media User Guru” or something equally ludicrous. It reminds me of a networking group I once attended that turned out to be a room full of sales people, each hoping to sell something, and none realizing there weren’t any real customers there.

Now I’m not certain that this isn’t a function of my very own profile (apparently in Twitter, like objects attract each other, while differing opinions repel with remarkable force). It could be that it’s become like a bad cocktail party with people that know each other standing in one corner, doing their best to ignore the other strange groups.

One thing I know for certain – when the consultants move in so heavily to a space, such as they have in social media (and believe me, there are tons of newly minted “social media consultants” out there), it denotes a fundamental change in the ecosystem.

So where to from here? I think we move on in the direction which I have always said social media should go. It’s not an end to an end, or even a standalone solution in my mind. This is simply good web design, online marketing practice or branding. Call it what you will, let’s just lose the Social Media moniker and take a more holistic viewpoint.

(For the record, I’ve been doing niche community work since 1996, was one of the first bloggers, and date back to the days of Compuserve accounts that came with user numbers, not usernames. I too have fully drank of the Kool Aid, but I’m not so ready to take my advice from those who haven’t been dancing the dance for more than a couple years.)

The Right Medium for the Message

Having used Twitter for a few weeks now I’ve come to the realization that it’s a viable communications means. It’s just that I’d never realized the appropriate messages to fit in that medium, which are short comments or conversations. I think of it as yelling over the cubicle wall at the folks around me. It’s good for a short blast, but any substantial conversation needs to move to a more appropriate communication means, be that a blog, an email, IM, the phone, or even the dreaded meat space.

There’s one usage I’m still coming to grips with and I think it’s a good one, the use of hashtags. This allows you to Tweet using a #myhashtag and then that tag is picked up and aggregated by Hashtags.org where you can go and see a stream of any tweets with that hashtag in them. This has a tremendous potential impact on niche communities. Think of a community of saltwater fly fishermen, who can use their phones to send a short tweet from the water, noting that the fish didn’t come in on the tide, or that their hitting on a particular fly. Or how about “the bluefish are blitzing at Sagamore Beach”? Tremendously useful…

Hashtags are a community-driven convention for adding additional context and metadata to your tweets. They’re like tags on Flickr, only added inline to your post. You create a hashtag simply by prefixing a word with a hash symbol: #hashtag.

Other mashups with Twitter I question. Lately I’ve been seeing a lot of posts from BrightKite noting the exact address someone is at. I absolutely don’t want to be reporting my whereabouts via my cell phone, I have enough people trying to track me as it is. However, on the face of it, think of that group of saltwater fly fishermen again. They’d probably want to know where their friends are and be able to catch up. Well, at least you’d think that, but the my experience tells me the exact opposite, they’re more territorial than wolverines, and absolutely would take the locations of their favorite spots with them to the grave rather than devulge them to anyone.

Think about how hash tags could be used at a major event, like, say the Kentucky Derby, which is a multiday affair.  You could use has tags to aggregate what everyone is saying, and also to direct them to the events you want, such as your brand sponsored cocktail party.  “Meet at the ShillCo Pavilion for mojitos…”  If I were planning a major marketing event, I’d definitely be thinking how to incorporate this, provided I could be assured they’re be enough Twitter users around (and of course I’d tie it in with a blog, email, etc.).

That said, there are communities that BrightKite would fit nicely into.  Think of Crafters at a Craft Fair, or perhaps members of the same car club at a Car Meet.  You know you’re buddies arrived, and you can meet up.

I think that Twitter is hurting the blogs though. Now it seems to me that rather than linking on a blog, people are sending out a tweet about a good post. The truth is that blog links have legs, and tweets have very limited range, only to your followers, and there, only to the followers who are actually looking at the screen at that time. Twitter is kind of like a stock ticker, the information fades fast. I really only see trackbacks from sploggers now.

The diaspora that’s hit online media, with so many disparate tools, has got to stop.  Segmentation and tribalism won’t work for us.  We’ve got to move towards aggregating, not compartmentalizing.

Unintended Consequences

From Tom Willmot via Twitter and the Telegraph.co.uk

OGC Unveils Logo to Red Faces

It cost £14,000 to create, but clearly no-one at the smart London design outfit that came up with the new logo for HM Treasury thought to turn it on its side.

The logo, for the Office of Government Commerce, was intended to signify a bold commitment to the body’s aim of “improving value for money by driving up standards and capability in procurement”.

Instead, it has generated howls of mirth and what is likely to be a barrage of teasing emails from mandarins in other departments.

According to insiders, the graphic was already proudly etched on mousemats and pens before it was unveiled for employees, who spotted the clanger within seconds.

The Web 2.0 Paradox

As readers know, I’ve been testing Twitter.  It’s fun, but for me the jury is still out.

One of the things I’m noticing is the preponderance of New Media Gurus inhabiting Twitter.  And inevitably, many feel the need to constantly evangelize on the issues of Web 2.0.  News flash: if you have to talk in broad terms about Web 2.0, Social Networking or Social Media, you’ve probably already missed the boat.  This is not some abstract concept that is coming down the pipe someday, it’s a trend that’s here.  If you’re a designer or a developer, it is not a trend, it’s a wrench your toolbox to be employed where it fits.  No more and no less.

Let me say that more clearly: the whole social networking thing is an extension of web design and development, not a radical departure from it.  It is an iteration, one more bit to add on and be aware of.  Think of it as a stop on the bus route of development.  This is all an evolutionary step, as will be the *next big thing*.

When I see “new communication tools” like Twitter, I have one standard that I apply.  If the discussion in the tool is mostly about the tool, it is a failed experiment.  I am not currently certain if Twitter has risen above that level of primordial ooze yet.  As John C. Dvorak noted, I don’t really want to know that you’re having a cheese sandwich for lunch…

Epic Post – How to Monitor Social Media for Free

Okay, we all know that social networks are out there and that we should be making use of them.  But how do you monitor what’s going on in the vast ecosystem of Twitterverses, MySpaceDoms and FacebookVilles?

David Churbuck has been doing just that for Lenovo for the past two years and he’s sharing the lessons learned in this post: “Try to Detect It” which I consider a must read for any web marketing pro or business owner/senior manager.

Free: yup. It costs nothing to detect the chatter about your company. There are two solid solutions for blog search – perhaps you’ve heard of Google? Thought so. Google Blog search is a good thing. And then there is Technorati, which sort of defined the space. Both are great tools, but you can automate searches of specific keywords and phrases and then syndicate those searches as RSS feeds out into a blog reader such as Bloglines or (in my case) Google Reader. Then you just need to remember to scan the blog reader a couple times every day.

The best part is that it’s true, unlike so many “Free’ claims.  You can measure a lot of this stuff in some very novel ways.  I’ve been doing some of this back channel to detect mentions of some new sites I’ve just launched and it works.  Plus it’s always great to walk into a meeting armed with facts, especially when everyone else is essentially unarmed.

The media landscape has changed, if you hadn’t noticed.  Trade magazines are dinosaurs and if you’re relying on them to tell you what’s going on in your industry, you’re woefully out of touch.  Not only should you be monitoring what’s said on websites, you’ve got to find a way to monitor what’s happening in the social networks like Twitter, when product talk can affect you without your ever knowing it.  If you’re not monitoring, now is the time to start and Churbuck has given you an excellent primer to jump start your efforts.

Thoughts after a week of Twitter

After slapping Twitter around for the past year, I thought it was about time for me to shut my mouth and actually try it. So after a week, here are my initial impressions.

First off, communications through Twitter are by their nature somewhat superfluous. I’ve really only had one discussion that’s actually meant anything. My impression is that it’s basically the Internet equivalent of the CB Radio. That doesn’t mean it’s a bad thing.

The means of communication is totally different. Look at the stunts Web A Lister Jason Calacanis; as he basically uses Twitter as his personal marketing platform.  He’s offering a Mac Book Air to be raffled off if he is “followed” by 20,000 people. He’s been using Twitter to bombard sites, move articles on Digg, etc. The other day he flooded UStream with people as he offered via Twitter to give a way a GPS unit. I was there, it was hysterical – the chat window was rolling so fast it couldn’t be read. He actually had to tell everyone to stop using it. But the real point is this: if he’d used any other communication means it would not have worked. If he email me, or worse, called, and asked me to go there for a chance to win a GPS I’d have reported him to his ISP for spamming. But for some reason, spamming seems to be okay here.

I’m going to chock it up to the bleeding edge nature of Twitter. I still don’t get it, but at least now I can see uses. However, I’m a results oriented kind of guy. I’m betting I find I don’t have time for this in my life.

This will really work when it’s teamed with groups.  Simply following a couple hundred people increases the signal to noise ratio to a point that it’s almost unusable.  However, it could come in handy when working with team members, or extended communities like a club.  Groups would cut the signal to noise ration down and make it useable.

For now, it seems like a place where A Listers like Calacanis and Steve Gillmor flood the Tweetwaves and make it tough to use.  I’ll have to narrow down my “follows.”