Red Sox Listen to Blogs – Customer Service

I won’t bother reposting the same information that’s been posted on OpinionatedMarketers.com and on Mary Schmidt’s blog.  Definitely read both posts…

Maureen Rogers posted about a problem buying tickets online from the Red Sox – and the post was picked up by Company VP Charles Steinberg – who also included an email on the issue from President Larry Luccino’s Blackberry saying “Get back to her please and tell her we are determined to make. It better” (typo is correct, it’s a Blackberry after all…).

Read Mary Schmidt’s post

Read John Whiteside’s post

Read the post from Maureen Rogers on her Pink Spot Blog