Service Star: EyeOnDomain.com
I never really thought I’d be posting about great service from a domain registrar. But I just got off the phone with EyeOnDomain.com and it was an entirely different experience than I usually have dealing with registrars.
You see, due to an unlucky string of events, there was a site that was due to go down quickly. No one could put their hands on the domain registration name and password. This usually leads to very, very bad things…
So I called them. A lovely lady on the other end of the phone looked up the account. I was ready for the traditional response when I told her I didn’t have the username and password – which begins with “You’re” and ends with “Screwed” or worse.
She floored me with “We need to process this for you right now so your domain doesn’t go down. ”
She took my credit card info, and had me processed and on my way in minutes. She also gave me a quick run down of what we need to do to get things squared away, which we’ll handle next week.