Web 2.0, Social Networking and Retail Websites
I was talking with a business owner the other day who seemed like they really got the concept of creating a consumer community rather than simply “fishing for customers. They were doing events in their store aimed at educating their customers on their products, and have always taken a proactive customer service approach. He mentioned they were redoing their website and said “I’ve got a student working on it.” I bit my tongue and continued to talk with him. So…