Forum Moderation and the Problem User
David Churbuck’s posted here and here on the subject of lurkers and forum engagement in online communities, as did J.P. Rangaswami on his ConfusedofCalcutta.com blog. David suggested that I post on my experiences in working with him on the Reel-Time.com forum since 1995 or so. Here’s the critical stat from J.P.’s post: “I’ve always believed in a simple rule-of-thumb about opensource communities: * For every 1000 people who join a community: * 920 are lurkers, passive observers * 60 are watchers, active observers…