Paul Gillin posted on a topic that I’ve been mulling over for the past few days: Branded Communities. I’ve said it in the past and I will say it again here and now: why would you buy a build a branded community when you can rent one instead?
From Gillin’s post:
Pssst… is intended to bring fans of General Mills products closer to the company by inviting them into a members-only space where they can receive inside information, get coupons and samples and share their opinions about the company’s products. This is all the stuff that I preach organizations should do with branded communities. The site is produced in collaboration withGlobalPark, a company that manages online panels.
Pssst… is good in concept but bad in execution.
David Churbuck posted on the issue and asked one very pointed question:
Begs the question of who does a decent job with a branded community — aside from the usual product support forums, etc. — I can see some reasons for stumbling, but begs the question: who joins a community about bad yogurt?
The classic example would be Nike+ – where they’ve built a fairly successful brand community. However, I think a yogurt community might be a tough sell.
That said, building a branded community is a daunting task. Potential issues:
- Time to Market – do you have time for a 6-9 month dev cycle?
- Core Competency – do you have people who can actually build and manage a community?
- Expense – do you have a budget to build, and even more importantly, a budget to maintain a community?
At NameMedia, I work with Niche Community Sites, and we’ve been coming up with interesting ways to put companies and their brands in touch with the customers they want to reach, and we’ve got some compelling stories about new and innovative ways in which we’re doing this. A couple brief examples:
- Brother Sewing Machines is reaching young crafters, the absolute gold standard demographic for them, at Craftster.org – here is an example of them working with the community.
- Dynamite Plant Food is reaching master gardeners on DavesGarden.com and they’ve had a lot of success in gaining market share against their bigger competitor.
- Random House Publishing is putting craft book authors in direct touch with crafters at Craftster.org – see them in action here. (David Churbuck will recognize that as shades of our old “Ask the Authors” forum on Reel-Time.com.
It took Nike over 2 years to build their community. We were able to get the Brother campaign up and running over night on Craftster.org.
Okay, this isn’t meant to end up sounding like an ad. My point is that you can get real results fast working with Niche Communities and Niche Social Media. While I’d love to tell you that NameMedia has the market cornered on creative sponsorship, there are a lot of other creative folks out there.
Or course, we’ve got 20 million visits a month, over 30,000 conversations a day across our sites, in niches like outdoors, photography, technology, gardening, crafting, and astrology. Our list of sites.
If you’d like to hear more about the creative campaigns we’re doing, get in touch with me or leave a comment here. I’ve only touched the tip of the iceberg and there are probably better folks than me to tell the story.