I really enjoy having access to my stuff in the cloud. Docs I can pull down anywhere, anytime, mail that isn’t tied down to a single machine, etc.
Unfortunately, there are problems with the cloud, and with handing off services to companies like Google, which most of us aren’t thinking of.
Over the past couple months I have had 4 major problems big cloud based services. In each case, save one, it was impossible to get actual customer service from the company to resolve the issue. Not only could I not get a person on the phone to fix my problem, there wasn’t an email, or in fact, any way whatsoever to contact the people responsible for the service.
Now I am not talking about Joe’s Web Service and Tattoo Palor. I am talking about Google and Yahoo, and their services FeedBurner, Picasa and Flickr. It wasn’t like I was asking the world, simply to get access to my content, account, etc. and in each case I was unsuccessful at getting any level of response.
None…zip…nadda.
So ask yourself, how will you feel when you go to fire up your big presentation at ToolCamp 2014 and you find you can’t access, then to compound the problem, you find that you cannot even get email support, much less someone on the phone.
Its widely known in technology circles that Google hates people. They don’t want to interact with us on a personal level at all, preferring to let us talk to each other in Google Groups. This is all fine and dandy, right up until the point that they have something wrong in their system that needs to be corrected.
The model cannot work. We shouldn’t accept it, and we certainly shouldn’t count on it. The cloud is powerful, but its doomed if we’re expected to fly without a customer support net. No matter how good your system is, its going to have problems and at that point you (Mr. Google) need to actually talk to the customers you just screwed, so you can fix their problems.
Don’t hold your breath.
Nothing major, just did a quick backup then hit the upgrade button. While things may have changed significantly in the backend code, there really isn’t much to show you here.
I’m an unabashed history nerd. I love history, and I’ll admit I’ve had a real chip on my shoulder for the History Channel for the past two years, since they stopped doing history and started running shows like “MonsterQuest”, “UFO Hunters” and “Ice Road Truckers”. No offense to those shows, I’m sure they’ve got their audiences, but they most certainly are not history, and neither is most of the other content that’s filling the schedule at History.
I use Skype a lot. Be it to communicate with developers in the Ukraine, or to talk with the relatives spread around the globe, I pretty much leave it on all the time. I prefer it to my cell phone for calls.
I stumbled on this neat trick the other day while having a look for information on a Russian website. If you are browsing using the
I’ve been listening to this netcast for the past two days on the way to work, a major savior for me since the weather has made for epic commutes. It comes from the folks at the BBC and the British Museum and it’s called “
I was listening to a netcast this morning (This Week in Media) and the host Alec Lindsey put forward the suggestion that many content related businesses were planning on developing specific content for the iPad. I had a couple thoughts…