Social Media Measurement Defined – Through SMB Eyes…
David Churbuck from Lenovo comes up with yet another must read that defines a brand new aspect of new marketing: Social Media Measurement. Social Media Management — a term that acknowledges that our audience is far more than bloggers, but includes forums, twitters, Facebookians ….. Overall performance is judged on an index of overall trend of positive vs. negative posts, while the second resolves down to one of those metrics that marketers love: Net Promoter Score programs are more complex…